Shipping policy

Last updated: November 10, 2026

This Shipping Policy is part of the Terms of Service of PRIME DOLLAR LLC ("Vitalyra," "we," "us").

Where we ship

We currently ship to addresses within Canada.

Processing and delivery

Orders are processed on business days (Monday through Friday, excluding U.S. holidays). Shipping options, costs, and estimated delivery times are shown at checkout. Delivery dates are estimates provided by the carrier and are not guaranteed.

Free shipping on all orders to Canada.

Tracking

When your order ships, we'll email you a tracking number.

Address accuracy

Please double-check your shipping address at checkout. If you need to change it, email us as soon as possible. We can't change an address once an order has shipped, and we are not responsible for orders delivered to an incorrect address provided by the customer.

Title and risk of loss

Title and risk of loss pass to you when we hand your order to the carrier.

Lost, delayed, or damaged packages

If your package is lost, significantly delayed, or arrives damaged, email support@vitalyra.store within 14 days of the expected delivery date with your order number (and a photo, if damaged), and we'll work with you to make it right. See our Refund Policy for details.

Contact: PRIME DOLLAR LLC · 30 N Gould St, Sheridan, WY 82801, United States · support@vitalyra.store