Refund policy

Last updated: November 10, 2026

This Refund Policy is part of the Terms of Service of PRIME DOLLAR LLC ("Vitalyra," "we," "us").

60-day money-back guarantee

If you're not happy with your first order of Vitalyra for any reason, email us at support@vitalyra.store within 60 days of the date your order was delivered, and we'll refund the full amount you paid for that order. You don't need to send the product back, and you don't need to explain why.

To make a request, include the name and email on the order and your order number. The guarantee applies to your first order and is limited to one guarantee per customer and household. Orders bought from unauthorized resellers or marketplaces are not covered. We may decline requests that show signs of fraud or abuse, such as repeated claims under different names, emails, or addresses.

Damaged, defective, or wrong items

Please check your order when it arrives. If anything is damaged, defective, or incorrect, email support@vitalyra.store within 14 days of delivery with your order number and a photo, and we'll send a replacement or refund at no cost to you.

Lost or stolen packages

If your tracking shows delivered but you didn't receive your package, contact us within 14 days of the delivery date and we'll work with you and the carrier to resolve it.

Contact: PRIME DOLLAR LLC · 30 N Gould St, Sheridan, WY 82801, United States · support@vitalyra.store